Every Concern Reaches Someone Who Can Act
A single, transparent channel for communities, employees, and partners to raise environmental and social concerns about our work.
Six Ways to Raise a Concern
Grievances & Complaints
A specific harm or incident connected to a project we finance.
General Feedback
Suggestions or observations that don't rise to a formal complaint.
Community Concerns
Issues raised on behalf of a community affected by a project.
Environmental Incidents
Pollution, habitat damage, or other environmental harm observed.
Social Issues
Labour, health & safety, or human rights concerns at a project site.
Whistleblowing
Suspected fraud, bribery, or serious misconduct within JCS or a portfolio company.
Submit → Review → Investigate → Resolve → Close
Submit
Any stakeholder submits a report, named or anonymous.
Review
Our compliance team triages the report and confirms scope.
Investigate
Facts are gathered, which may include site visits or interviews.
Resolve
Corrective action is agreed with the relevant party and a timeline is set.
Close
Completion is verified and, where possible, the reporter is informed.