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Community members near a JCS-financed project
Accountability

Tell Us What's Wrong, We'll Make It Right

A confidential channel for reporting environmental or social concerns connected to any project JCS Investments finances.

Who May Report

Built for Anyone Affected by Our Investments

This mechanism exists for community members, employees, contractors, suppliers, or any third party who has an environmental or social concern about a project JCS Investments has financed. You do not need to be directly affected to report — public interest concerns are welcome too.

Our Process

From Report to Resolution

Step 1

Submit

Report a concern through the form below, by email, or by phone — named or anonymous, or through a community representative or traditional authority.

Step 2

Acknowledge

We confirm receipt within 5 working days and assign a case reference (named reports only).

Step 3

Assess & Classify

We assess credibility and risk level within 10 working days, which sets the investigation timeline.

Step 4

Investigate

Our compliance team reviews the facts, which may include a site visit or stakeholder interviews, completed within 30–90 working days depending on risk level.

Step 5

Resolve & Follow Up

We agree corrective action, confirm it was completed, and where possible follow up with the reporter. Unresolved cases can be escalated to Ghana's EPA or another external body.

Report a Concern

Submit a Report

All reports are treated confidentially. Anonymous reports cannot receive a direct follow-up but are investigated the same as named ones.

Frequently Asked Questions

Common Questions

Anyone affected by or with knowledge of an environmental or social issue connected to a JCS Investments-financed project — community members, employees of portfolio companies, contractors, or other stakeholders. You don't need to be directly affected; public-interest concerns are welcome too.

Yes. Anonymous reports are investigated exactly the same as named ones. The only limitation is that we cannot send you updates or ask follow-up questions directly.

Yes. If you provide your name, it is shared only with the people directly handling the investigation, and never with the party you are reporting about without your consent.

Low-risk cases are typically resolved within 30 working days, medium-risk within 60, and high-risk within 90 — high-risk cases are escalated to senior management and the Board immediately. Extensions are documented and communicated.

You can request an escalation review by our senior compliance officer, and the matter can be referred to Ghana's Environmental Protection Agency or another independent body where appropriate.

Prefer email or phone?

Email info@jcs.com.ghwith the subject line “Grievance Report”, or call +233 302 960550 during business hours. For urgent safety or environmental incidents, mark your report “Urgent” in the subject line.

Download Full Procedure (PDF)

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